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The Latest Breaking News from Optus

Wake-up call: how Telstra’s ‘unreasonable’ price rises may cause customers to hang up

The telco’s sweeping price changes and the closure of its cheaper ‘starter’ plan risk putting off many of its loyal customers

The Guardian - AU

Telcos told to alert network failures through registers

In the wake of two fatalities linked to a network outage at Optus, telcos will face more public scrutiny under tough new rules in a bid to improve transparency.

AAP

Triple-zero text function could be piloted after outage

Liberal senator Sarah Henderson asked an inquiry why text-to-triple-zero had not been implemented in Australia as a solution after a fatal outage last year.

AAP

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Foreign owner apologises for Optus triple-zero failures

The parent company of Optus says it remains committed to Australia by providing a critical service and has apologised for the fatal triple-zero outage.

AAP

Optus boss grilled over fatal outage as telco eyes cuts

The head of Optus has accepted a "culture of carelessness" was entrenched at the telco, leading to a series of failures which have been linked to two deaths.

AAP

Triple-zero outages and changes trigger more complaints

Complaints about telecommunications services are rising in Australia and faulty and disconnected mobile phone connections are making the biggest impact.

AAP

Research reveals a surprising line of defence against cyber attacks: accountants

When Optus, Medibank and non-bank lender Latitude Financial were hit by separate cyber attacks in the past few years, millions of Australians felt the fallout: stolen personal data, disrupted services and weeks of uncertainty. Each breach raised the same uncomfortable question: how can this keep happening?

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Early warnings not heeded in deadly triple-zero outage

A host of mistakes were made during an Optus triple-zero outage linked to two deaths, including a failure to escalate initial concerns up the chain.

AAP

Cover-up claims as triple zero-linked death revealed

Another death linked to triple-zero failures just days after Optus' major outage was not publicly disclosed at the time, sparking accusations of a cover-up.

AAP

Minister under fire for $100k NY trip to spruik laws

Sussan Ley says the communications minister should have been focusing on her day job rather than jetting to New York in the middle of the Optus outage crisis.

AAP

Watchdog challenged over triple zero risk in old phones

Customers should be warned by their telcos if their phones are unable to call triple zero in an emergency, the communications watchdog insists.

AAP

Search hit: court orders massive fine against Google

The world's biggest search provider will face a substantial penalty for breaking Australia's competition laws, a court has ruled, after doing deals with telcos.

AAP

Mobile phone black spots could be thing of the past

Rules aimed at expanding mobile coverage across the nation will be introduced into federal parliament after a number of triple-zero outages.

AAP

Optus resolves fresh outage after vandals cut cables

Another Optus service outage that affected thousands of customers has been resolved after vandals cut cables while attempting to steal copper.

AAP

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The Guardian - AU

Former Liberal senator quits party – as it happened

This blog is now closed

AAP

Embattled telco takes another hit after anti-scam fail

Optus has paid a six-figure fine after a technical glitch let scammers gain access to customers' bank accounts.

The Guardian - AU

Sydney resident died after triple-zero call didn’t work on Samsung phone, TPG says

Early investigations suggest device was using software incompatible with emergency calls on TPG network

AAP

Customer dies after triple-zero fails on mobile phone

The embattled telco industry remains in the spotlight after a customer died when their phone could not make triple-zero calls.

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AAP

Optus reports improved customer base prior to outages

Optus has posted improved financials and a growing customer base in the six-month period leading up to catastrophic triple-zero failures.

AAP

Fresh triple-zero fears as Optus hit by another outage

Optus has reported an outage affecting its network in a large regional area with customers at risk of once again being frozen out of emergency calls.

The Conversation

Even if heads roll at Optus, we may not know much about their executive payouts

Optus has promised its staff will be held accountable for September’s Triple Zero outage – but only after “the dust settles” on current investigations. Three deaths have been linked to the outage.

AAP

Optus backs outage acts after keeping officials in dark

Optus leaders took nearly 18 hours to tell authorities deaths had been linked to a triple-zero outage, but they say the company followed the law.

AAP

Optus execs, regulator get date for Senate grilling

The fallout from the deadly Optus triple-zero outage in September will ramp up as those in charge at the telco face a probe into the tragedy.

The Guardian - AU

Jane Hume renews push to lift nuclear energy ban – as it happened

Follow the latest updates live

AAP

Optus, minister to be grilled as inquiry gets go-ahead

Optus executives and the minister in charge of the triple-zero network will be probed as an inquiry into emergency outages is given the green light.

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