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The Latest Breaking News from Which

NatWest fixes issues which left customers unable to use mobile app

The bank said its app was back up and running and apologised to users who were unable to view or make payments.

Evening Standard

Sports Direct pricing practices ‘may be breaking the law’, Which? says

Consumer group makes claims of ‘some questionable and dodgy pricing tactics’ on retailer’s website

The Guardian - UK

Sports Direct ‘ripping off’ customers with misleading deals

Which? said it was tipped off about ‘suspicious’ RRPs by readers, and proceeded to look at the pricing of 160 popular products

The Independent UK

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Sports Direct pricing could be misleading shoppers, Which? claims

Which? has reported Sports Direct to the competition watchdog following tip offs over the retail giant’s use of ‘Recommended Retail Prices’.

The Independent UK

Vet complaint process in UK often ‘stacked against pet owners’

Consumer group Which? says owners are put off complaining and system for doing so is not fit for purpose

The Guardian - UK

Gloucester ranked best motorway service station in Great Britain

The Guardian - UK

The medical condition that can send travel insurance premiums soaring by more than 1,000%

Insurance prices can differ massively after declaring a medicial condition Which? advises to shop around

The Independent UK

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‘High proportion’ of APP scam victims getting their money back under new rules

The policy launched last October has been successfully implemented and more consumers have been protected, a Payments Systems Regulator boss said.

Evening Standard

Cyber attacks: What to do if you fear your personal information has been stolen

M&S has revealed that customer personal data has been taken by hackers

The Independent UK

The tourist spots struggling with holidaymakers and places to go instead

IN FULL

The Independent UK

The destinations at breaking point from overtourism – and where to travel instead

Zante, Paris and Mallorca are among the destinations worst affected by overtourism

The Independent UK

Ryanair’s £79 membership scheme takes off – but Which? says ‘think twice’

T&Cs show limitations to the promises of 12 free seat reservations, insurance and monthly access to a sale

The Guardian - UK

Greek island of Zakynthos named most crowded resort in Europe

A new Which? Travel report on overtourism also cites Mallorca and Paris as destinations suffering from an influx of visitors, but some argue that bad behaviour is as much of a problem as numbers

The Guardian - UK

UK consumer confidence at lowest level since December 2022, says Which?

Almost two-thirds of people believe economy will get worse in next 12 months amid tariffs uncertainty and Ukraine war

The Guardian - UK

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The Independent UK

Consumer confidence in economy ‘at lowest level since cost-of-living shock’

Almost two thirds of consumers (64%) believe the economy will get worse before it gets better, according to the Which? Consumer Insight Tracker.

The Independent UK

Revealed: The hotels that give guests the least time in their rooms

IN FULL

The Independent UK

The UK hotel chain asking guests to check-in as late as 5pm unless they pay extra fees

Guests seeking a late check-out at Sofitel Heathrow Airport can expect to pay an extra £120

The Guardian - UK

Shoplifting offences in England and Wales at highest level ever recorded

Total increased to 516,971 last year, official figures show, but retailers fear data ‘severely underestimates’ problem

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news in one place.

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The Independent UK

Workers could get a £1,000 pension boost as DWP proposes new rule for providers

Millions of workers are missing out on their hard-earned pension savings

Evening Standard

Retirement boost for savers with plans to scoop up smaller pension pots

The Government said some 13 million small pots hold £1,000 or less.

The Guardian - UK

Illegal and potentially unsafe ‘energy-saving’ plugs widely available online in UK, report finds

Which? calls for ‘tough new laws’ to make selling platforms responsible for ensuring safety of their electronic products

Evening Standard

Illegal and potentially dangerous ‘eco plugs’ still widely available – Which?

The so-called energy-saving devices have been the subject of multiple Government recalls, while Which? testing found no evidence that they worked.

The Guardian - UK

Be a sim-only saver: could you join the phone users shunning bundles?

More people are switching to deals with greater flexibility and value, and there are a growing number of providers

The Guardian - UK

Dark chocolate Toblerone to be discontinued in UK due to ‘changing tastes’

Maker of triangular-shaped almond-and-honey-laced chocolate bar says it has made ‘difficult decision’ to withdraw product

The Guardian - UK

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

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