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The Latest Breaking News from Southwest

Southwest Airlines’ fiasco highlights why boards must prioritize digital strategy

Southwest Airlines' flight cancellation debacle underscores the need for corporate boards with digital transformation expertise.

Fortune

Southwest, after strong 2022 rebound, expects losses in Q4

Southwest says it now anticipates a loss in its fourth quarter after the airline canceled more than 16,000 flights around Christmas and left holiday travelers stranded

The Independent UK

Southwest's meltdown could end up being good for travelers

The Southwest debacle could lead to big consumer-friendly changes

Axios

From analysis to the latest developments in health,
read the most diverse news in one place.

Editorial: Want to end air travel chaos? Enforce passenger rights

Chaos reigned at the nation’s airports over the holidays. Lost luggage piled up unclaimed. Police were called to help calm passengers who were demanding answers. The grandkids didn’t make it in time for Christmas dinner.

The Philadelphia Inquirer

As Southwest Airlines recovers from one meltdown, how does it prevent another?

Reeling from one of the worst months in company history, Southwest Airlines leaders are trying to figure out what options there are, if any, to prevent another cancellation meltdown.

Tribune News Service

Southwest starts on reputation repair after cancellations

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded

The Independent UK

Capitol Hill promises even more scrutiny for Southwest Airlines - Roll Call

Southwest Airlines will be subject to Senate scrutiny after canceling more than 70 percent of its flights the day after Christmas.

Roll Call

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Frontier Airlines offers free flights to people who adopt stray kittens

The tiny trio of cats have been named Frontier, Delta and Spirit

The Independent UK

Passenger sues Southwest for failing to provide ‘prompt refunds’ amid December chaos

Credit was offered but there were no alternative flights available

The Independent UK

San Diego Southwest customers sue airline over canceled flight during Christmas holiday period

Two San Diego County residents whose holiday plans were disrupted by the recent Southwest Airlines meltdown across the country have fought back by filing a proposed class-action lawsuit against the airline, claiming unlawful and deceptive business practices.

Tribune News Service

Southwest Airlines’ meltdown loss could run $500 million to $700 million

When Southwest Airlines’ had an operational meltdown in October 2021, it cost the airline $75 million in lost revenue.

Tribune News Service

Southwest Airlines meltdown left me stranded — and grateful

I felt lucky when our flight landed in Dallas.

Los Angeles Times

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

WEKU

Southwest apologizes, gives customers frequent-flyer points

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

The Independent UK

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Tribune News Service

Southwest Airlines sending vouchers to passengers disrupted by holiday meltdown

Southwest Airlines is sending out vouchers worth as much as $300 to clean up the reputational damage from canceling more than 17,100 flights in eight days around Christmas.

The Independent UK

Couple flying Southwest divides opinion by blocking row of seats while searching for ‘right’ passenger

A viral video shows a couple flying Southwest and blocking a row of seats while searching for the ‘right person’ to take the seat next to them

Fortune

Southwest Airlines is trying to win back its once-loyal passengers with free rewards points worth up to $300

But you’ll need a rewards account with the airline to receive them.

The Independent UK

Delta is investigating a pilot for making anti-Pete Buttigieg comments

A pilot in Atlanta blamed the transportation secretary for planes getting grounded in Florida

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The Independent UK

Bride misses her own wedding, losing over $70k after Southwest Airlines cancels her flight

A bride lost more than $70k in reservations after a Southwest flight cancellation caused her to miss her own ceremony

The Independent UK

Delta customer sparks debate for trolling Southwest as Delta Sky Club serves frozen espresso: ‘Some of us aren’t rich’

A video showing the Delta Sky Club has gone viral amid Southwest Airlines’ flight cancellation chaos

Chicago Tribune

Editorial: More stolen Christmases than the Grinch: Lessons from the great Southwest Airlines meltdown

The airline with the ticker LUV, now a far cry from its early customers-first days under co-founder Herb Kelleher, ruined countless holiday reunions over the past week. Southwest Airlines marooned not just passengers but also its own crews and landed tens of thousands of its customers in a Sisyphean holiday-week…

Tribune News Service

Southwest says it will honor ‘reasonable requests’ for reimbursement. What does that mean?

In the wake of Southwest Airlines scrapping thousands of flights over the holidays, inconvenienced travelers across the country are looking to get their money back for expenses they’ve incurred, including flights on other airlines, clothing, hotels and meals.

WEKU

5 things to know about Southwest's disastrous meltdown

Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.

Fortune

Southwest Airlines passengers were threatened with arrest on Christmas for ‘trespassing’ at the airport they were stranded in

Southwest passengers stranded in Nashville on Christmas were told by airport police they no longer had valid tickets and risked arrest.

Reason

What the Southwest Meltdown Means for Airline Policy

Re-regulating the airline industry won’t help prevent massive service disruptions in the future.

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