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The Latest Breaking News from Citizens Advice

Surprise HMRC Letter Demands Cash Back Within 30 Days Causing Panic

A taxpayer was told to repay a pension tax refund years later, raising concerns about HMRC's power to revisit past payments.

International Business Times UK

HMRC Wants Tax Money Back In 30 Days: Should You Repay Or Is It A Mistake?

UK taxpayers face unexpected HMRC demands for tax repayments years after refunds. Understanding the process and knowing how to respond can prevent additional costs or enforcement actions.

International Business Times UK

Two-thirds of Gen Z adults say money is harming their mental health

Experts say there is a ‘financial education gap’ in Britain arising from a lack of importance given to money skills in the curriculum

The Independent UK

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Buying a collectible? Beware fakers out to persuade you it’s the real deal

From high-end antiques to Dinky Toys and Star Wars, fraudsters have ways to make you believe it’s genuine. Here’s how to avoid being tricked

The Guardian - UK

Citizens Advice giving ‘crisis support’ every 30 seconds ahead of bill rises

The charity warned the figures indicated how many household budgets had already ‘gone beyond breaking point’.

Evening Standard

UK energy: about 14m households getting ‘below-average’ service

Ecotricity ranked top in Citizens Advice survey, followed by Outfox, Octopus and Co-operative

The Guardian - UK

Royal Mail criticised as first-class stamp price rises to £1.80 despite ‘failing service’

Company attacked for ‘forcing people to dig deeper into their pockets’ as second-class stamps increase to 91p

The Guardian - UK

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AI contributes to spike in fashion sales complaints to Citizens Advice

The advisory service said it was helping a consumer with a fashion purchase every seven minutes.

Evening Standard

Royal Mail delivered Christmas letters and parcels late to about 16m people

‘No light at the end of the tunnel for consumers’ as 2025 figure is 50% higher than previous year, says Citizens Advice

The Guardian - UK

29% of UK adults hit by Royal Mail delays over Christmas, warns Citizens Advice

The figure is a 50% increase on December 2024, up from 10.7 million people, the charity found.

Evening Standard

Half a million heat network customers to receive Ofgem protection from this week

New rules will bring heat network customers in England, Scotland and Wales more closely in line with those on traditional gas and electricity.

Evening Standard

ScottishPower named worst energy supplier for customer service

Which? survey ranks many of Great Britain’s biggest suppliers near bottom, with British Gas and EDF Energy also scoring poorly

The Guardian - UK

More than 400,000 people sought debt help from Citizens Advice in 2025

Around 13,300 people have already turned to the charity for help with debt in the first working week of 2026.

The Independent UK

Christmas parcels: the best ways to send them in the UK – and the last posting dates

From picking Royal Mail or a courier firm to avoiding post office queues, here’s how to have a stress-free experience

The Guardian - UK

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The Guardian - UK

Beware buy now, pay later temptation on Black Friday, debt charities warn

Billions will be spent on credit over the discount weekend but experts say the payment option is ‘not risk-free’

The Independent UK

Revealed: The best and worst parcel delivery companies in the UK

A recent report has revealed the rankings of the largest delivery services in the UK

Evening Standard

Parcel problems reach record as 15 million people are let down on the doorstep

Citizens Advice said its fifth annual parcel league table laid bare ‘how broken this market is’.

Evening Standard

Government must tackle high electricity prices in Budget, industry experts say

Electricity prices in the UK remain some of the highest in Europe after Russia’s invasion of Ukraine in 2022 sparked the energy crisis.

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The Independent UK

Tony Blair’s think tank joins calls for £300 cut in energy prices ahead of Budget

A report by the Energy Crisis Commission has called for next week’s Budget to include details on how the government will reduce the gap between electricity and gas prices

The Independent UK

MPs criticise Ofgem’s ‘completely inadquate’ response to energy debt crisis

The regulator was criticised for choosing to reclaim debt through higher household bills, rather than tapping into network firms’ windfall profits.

The Guardian - UK

Tightening Pip benefit eligibility could save £9bn a year, says Reform

Lee Anderson says ‘gaming the system’ is too common and jokes about symptoms of anxiety and depression

Evening Standard

Reform UK’s Lee Anderson says he ‘gamed’ benefits system in former job

The Ashfield MP said he used to help people get on sickness benefits when he worked at Citizens Advice.

The Guardian - UK

Private rent in Britain now swallows 44% of the average wage

Monthly cost jumps to record £1,385 outside London, and £2,736 in the capital, with hotspots showing hefty rises

The Independent UK

Four million people forced into debt to pay for heating and food, new report finds

Around 860,000 children are living in households who can’t afford the essentials

The Guardian - UK

Millions in households in England and Wales are stuck in the red, says charity

Citizens Advice says 4 million people spending more on essentials than they earn amid ever-increasing bills

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