- Nationwide Building Society has introduced a new feature enabling customers to block harmful payment references, designed to safeguard abuse survivors.
- This initiative aims to counter a tactic used by perpetrators who embed abusive messages within payment references to maintain unwanted contact and control.
- From Thursday, customers will be able to hide these references on incoming transfers directly through the Nationwide app, giving them control over what they see.
- The charity Surviving Economic Abuse estimates that 4.2 million women across the UK have endured economic abuse from a current or former partner.
- Nationwide's head of customer vulnerability and the CEO of Surviving Economic Abuse highlighted the importance of this tool in empowering survivors and urged other financial institutions to adopt similar measures.
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